Refund and Returns Policy

Overview Thank you for shopping at Vasily39.com. Since our products are digital files, all sales are final. By purchasing a digital product from our website, you agree to our Refund and Returns Policy as outlined below.

Refund Policy Due to the nature of digital products, we do not offer refunds, returns, or exchanges once a file has been downloaded. All sales are considered final.

However, we understand that technical issues or accidental purchases may occur. If you experience any problems with your download or believe you have made a purchase in error, please contact us at zhuravel.vasily@gmail.com within 7 days of purchase. Refunds may be granted in exceptional cases, at our sole discretion.

Eligibility for Refunds Refunds may be considered only under the following circumstances:

  • You have been charged multiple times for the same product due to a technical error.
  • You purchased the wrong item and have not yet downloaded the file.
  • The file is corrupt or cannot be accessed, and we are unable to provide a working version.

To request a refund, please contact us at zhuravel.vasily@gmail.com with your order details, including proof of purchase and a description of the issue.

Exchanges If you encounter issues with your file (such as a corrupted or incomplete download), we will be happy to assist you in resolving the problem or providing a working file. Please reach out to us at zhuravel.vasily@gmail.com for support.

Late or Missing Refunds If you are granted a refund but have not received it, please follow these steps:

  1. Check your bank account or payment method statement.
  2. Contact your credit card company, as it may take some time for the refund to officially post.
  3. Contact your bank, as processing times may vary.

If you have done all of the above and still have not received your refund, please contact us at zhuravel.vasily@gmail.com.

Contact Us If you have any questions about our Refund and Returns Policy, please contact us at zhuravel.vasily@gmail.com. We are happy to assist you and ensure you have a great experience with Vasily39.